Shipping policy
Shipping
We’re so excited to get your Numi pieces to you.
Processing Times
All orders are processed within 1–3 business days.
During new drops or busy periods, please allow a little extra time as we carefully prepare each order.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- Australia: 2–8 business days
- International: 7–14 business days
Please note that delivery timeframes are estimates and may vary depending on your location and the carrier.
Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email with a tracking number so you can follow its journey to you.
Delays
While we do our best to ensure timely delivery, Numi is not responsible for delays caused by shipping carriers or customs.
Incorrect Details
Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Pre-Order Policy
From time to time, we offer selected products on a pre-order basis. Purchasing a pre-order item reserves your product from our upcoming production run before it arrives in our warehouse.
Estimated Dispatch Dates
The estimated dispatch date for each pre-order item will be clearly displayed on the product page. While we do our best to meet these timeframes, shipping dates are estimates only and may be affected by manufacturing, freight, customs or other circumstances outside of our control.
Orders Containing Pre-Order Items
If your order includes both in-stock and pre-order items, your entire order will be shipped together once the pre-order item is available. If you would like your in-stock items shipped sooner, we recommend placing separate orders.
Payment
Full payment is required at the time your pre-order is placed. This secures your allocation from our incoming stock.
Order Changes & Cancellations
If you need to make changes to your pre-order, please contact us as soon as possible at hello@numi.au. Once your order has been packed or dispatched, changes or cancellations may not be possible.
Delivery Delays
We understand you're excited to receive your order. While we work hard to ensure products arrive on time, delays can occasionally occur. If there are any significant changes to your estimated dispatch date, we'll keep you informed via email.
By placing a pre-order, you acknowledge and accept the estimated dispatch timeframe and the terms outlined above.
